Refund Policy

You may request a return within seven calendar days of delivery. To be eligible, the product must be unused, unopened, and in its original sealed packaging, with the order details available for verification.

For hygiene and safety reasons, opened, used, unsealed, altered, or damaged-after-delivery skincare products cannot be returned. Products marked as non-returnable at purchase and complimentary gifts are also excluded unless they arrived damaged or incorrect.

If your order arrives damaged, defective, or different from what you ordered, contact us within the seven-day window. Include your order ID and clear photographs of the product, packaging, and shipping label so we can review the issue.

Email contact@dermera.in with your order ID, the item you wish to return, the reason, and supporting photographs where relevant. Please wait for confirmation before sending any product back.

Returned items are inspected against the eligibility requirements. If approved, the refund is issued to the original payment method. Bank or payment-provider processing times may vary. Original delivery charges are not refundable unless the order was damaged, defective, or incorrect.

If you want to cancel an order, contact us as soon as possible. We can only cancel it before dispatch. Once dispatched, the return conditions above apply.