Your privacy
We value your trust and handle your information with care, restraint, and transparency.
We may collect information you provide when you create an account, place an order, complete the Skin Score, contact us, or join a DERMERA programme. This may include your name, email address, phone number, delivery address, order details, and skincare preferences.
We use your information to provide and improve our services, fulfil orders, manage your account, personalise your experience, respond to enquiries, prevent misuse, and meet legal obligations. Skin Score responses support your assessment history and are not a medical diagnosis.
Payments are processed by our payment provider. DERMERA does not store your full card or banking credentials. We may share only the information needed with trusted providers that support payments, hosting, delivery, communications, analytics, and fraud prevention.
Our website may use essential browser storage and similar technologies to keep you signed in, remember your bag, maintain security, and understand website performance. Your browser controls may let you limit non-essential storage.
We retain information only for as long as needed for the purposes described here, including legal, accounting, and fraud-prevention requirements. We use reasonable safeguards, but no online service can guarantee absolute security.
You may ask to access, correct, or delete eligible personal information, or withdraw consent where applicable. Some records may need to be retained where required by law or to complete an existing transaction.
For privacy questions or requests, email contact@dermera.in or visit our Contact Us page.
